Terms of service

Last Updated: May 26 2025

Welcome to fragzone.co.in (hereinafter referred to as "FragZone," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, FragZone.co.in (the "Site"), and any products or services offered through the Site. By accessing or using our Site, you signify your agreement to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Site.

1. Eligibility and Use of the Website

You must be at least 18 years of age to use this Site or the age of majority in your jurisdiction, whichever is greater. By using this Site, you represent and warrant that you meet these age requirements.

The information and materials provided on this Site are for your general informational purposes and personal use only. We reserve the right to modify or discontinue the Site or any service offered on the Site (or any part or content thereof) without notice at any time.

2. Product Representation and Availability

We make every effort to display our products, including their colors, images, and descriptions, as accurately as possible. However, the actual appearance of products may vary depending on your device's display, and we cannot guarantee that your device will accurately portray our products.

All product information, including but not limited to descriptions, specifications, and pricing, is subject to change at our sole discretion without prior notice. We reserve the right to discontinue any product at any time.

3. Orders, Payments, and Account Information

When placing an order through FragZone.co.in, you agree to provide information that is current, complete, and accurate for all purchases. You agree to promptly update your account and other information, including your email address and payment method details, so that we can complete your transactions and contact you as needed.

We reserve the right to refuse or cancel any order you place with us for any reason. In our sole discretion, we may limit or cancel quantities purchased per individual, per household, or per order. Such restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

4. Returns, Replacements, and Refunds

Given the nature of our decanted fragrance products and for hygiene reasons, we generally do not accept returns or offer refunds once an order has been processed and shipped. We are committed to ensuring product quality and will offer replacements for products that are confirmed to have arrived damaged or are incorrect due to our error. Please consult our detailed Shipping & Returns Policy page for comprehensive information on how to report such issues and the process for replacements.

5. Intellectual Property

All content present on this Site, including but not limited to text, designs, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software, as well as the compilation thereof (collectively, the "Content"), is the property of FragZone or its content suppliers and is protected by Indian and international copyright laws and other intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our Site or any portion of our Site for any commercial purpose without our express written consent.

6. User-Generated Content: Comments & Feedback

If you submit comments, feedback, suggestions, ideas, or other materials to us, whether online, by email, by postal mail, or otherwise (collectively, "Comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to us. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.

You agree that your Comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site or any related website.

7. Protection of Personal Information

Your submission and our use of your personal information through the Site is governed by our Privacy Policy. We encourage you to review our Privacy Policy to understand our practices.

8. Accuracy of Information and Omissions

While we strive for accuracy, there may be instances where information on our Site contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

9. Prohibited Activities

In addition to other prohibitions as set forth in these Terms, you are prohibited from using the Site or its Content:

(a) for any unlawful purpose or to solicit others to perform or participate in any unlawful acts;
(b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(e) to submit false or misleading information;
(f) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Site or of any related website, other websites, or the Internet;
(g) to collect or track the personal information of others;
(h) for any obscene or immoral purpose; or
(i) to interfere with or circumvent the security features of the Site or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Site or any related website for violating any of the prohibited uses.

10. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our Site will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Site will be accurate or reliable.

You expressly agree that your use of, or inability to use, the Site is at your sole risk. The Site and all products and services delivered to you through the Site are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall FragZone, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Site or any products procured using the Site, or for any other claim related in any way to your use of the Site or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Site or any content (or product) posted, transmitted, or otherwise made available via the Site, even if advised of their possibility.

11. Indemnification

You agree to indemnify, defend and hold harmless FragZone and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

12. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

13. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India, with jurisdiction in Jhalawar, Rajasthan.

14. Modifications to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our Site or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.